There were things we liked and didn’t like but because of the investment we had, we stayed. I’m not happy nor would I recommend this product. Just a response that would mean they succeeded at doing this to us TWICE. No product discount, no alternate license or work around. Instead, because they made an unfortunate decision to do business with the wrong company, it was going to cost US -the customer- $400. WHAT?!? We purchase a product with the express understanding they are going to deliver on that product.
The answer? Pay $400 to get a new version. We asked what we could do to fix the problem. We contacted tech support and eventually they just told us the company that managed the licenses for them no longer was.
We tried multiple times but it would never go through. It started the 30 day countdown.Įventually we dig out the registration codes for the product we had purchased and it would not accept the code. Fool me twice, shame on me.Ī few months ago we showed up for service as usual and our program said we were using a trial version. We have purchased several upgrades - one because they forced us to. Just drag and drop everything in the order you want it and wallah!Īnd the best part, with the words showing up on the stage with the next line feature, MY team thinks I'm a rockstar! MediaShout allows you to format the entire cue or script easily! Setting up road maps is a breeze. Pastor's happy and we're happy!Īnd thirdly, I love that I can now spend more of my time focusing on the pictures / graphics that I want to use instead of spending the majority of my time on formatting and setting up road maps for our worship songs. Can you show this? Can you add this scripture? You can do all that easily during service with just a few clicks! We couldn't do that before. My Pastor has a tendency to ask for something to be done right BEFORE service starts. Secondly I love that I can edit the presentation on the fly and live. That alone makes the money spent on the software well worth it! They are tirelessly patient and extremely concerned with making sure my experience with MediaShout is the best they can make it. The team is very knowledgeable about their software, know it inside out, and are on top of their game with it. Any issue (my own or theirs) I've ever had the MediaShout team has effectively and efficiently solved to my utmost satisfaction. First and foremost, their customer service / support is the best.
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